Discount Furniture Parts want you to be completely satisfied with your furniture repair parts purchase. DiscountFurnitureParts.com will refund or exchange any furniture repair part or product we sell that does not fit or work. We guarantee your purchase to be as described. Should you receive any product that does not work or is not represented properly we will gladly exchange the item or refund your purchase. If you have any questions please feel free to email us at cs@DISCOUNTFURNITUREPARTS.COM. When purchasing our furniture parts, please measure carefully and ensure you have the knowledge/ability to handle your project. We are always happy to answer questions and will help any way we can. Returned items that are not due to a Discount Furniture Parts fulfillment issue will not be refunded initial shipping costs that are paid by the buyer and may be subject to a 15% restocking fee.